RETURNS AND REFUND POLICY

Returns & Exchanges Policy

At Petal Dew Natural Holistic Wellness & Crystal Shop, we aim to ensure all products are received in good condition and as described. Please read our returns policy carefully before purchasing.

1. General Returns

Returns are accepted within 7 days of purchase (or delivery for online orders) at buyers cost.

Items must be returned in original condition, unused, and in original packaging.

Proof of purchase is required for all returns.

2. Refunds

Approved refunds are subject to a 20% handling and restocking fee, which will be deducted from the refund amount.

Delivery or shipping fees are non-refundable.

Refunds will only be processed after the item has been inspected and approved, this could be from 1 day up to 15 days should we need to return the item to the supplier.

3. Exchanges / Store Credit

Customers may opt for an exchange or store credit instead of a refund.

Store credit is issued for the value of the item minus any applicable handling fee where relevant.

4. Non-Returnable Items

The following items are not eligible for return or refund unless faulty:

Used or opened products

Items damaged after purchase

Sale or discounted items (unless defective)

Pendulums – Dowsing Rods – Ouija Boards – Earrings.

Spiritual, metaphysical, or energy-based tools (including but not limited to crystals, pendulums, dowsing rods, incense, and similar items), where there is no manufacturing fault. We will not replace or refund an item that the customer has simply changed their mind about with no valid reason.

5. Faulty Items

Items with verified manufacturing defects will be replaced or refunded in accordance with applicable consumer protection requirements.

Damage caused by misuse, mishandling, or normal wear is not considered a fault.

6. Assessment

All returned items will be inspected before approval of any refund, exchange, or credit.

The store reserves the right to decline returns that do not meet these conditions.